At Silk and Sparkle, we are dedicated to providing exceptional craftsmanship, refined design, and a premium customer experience. Should you wish to return an item, please review the following policy, which outlines the terms and conditions for eligible returns.
Eligibility for Return
Items purchased through the Silk and Sparkle e-boutique may be returned for a refund within 7 days of the confirmed delivery date. Please note that exchanges are not available for online orders; all approved returns will be refunded to the original payment method.
Refund Conditions
A refund will be processed only if the following criteria are satisfied:
- The return is initiated and dispatched within 7 calendar days of delivery
- A valid proof of purchase is provided (order confirmation or invoice)
- The item is not designated as FINAL SALE – NO RETURNS – NO EXCHANGES
- The item is in its original condition, as determined by Silk and Sparkle, including:
- All original tags remain securely attached
- The item has not been worn, altered, washed, or damaged
- The item is returned in its original packaging with all accompanying materials
Final Sale Items
Products marked as FINAL SALE – NO RETURNS – NO EXCHANGES are non-refundable and non-exchangeable. This includes customised, made-to-order, or personalised pieces.
Refund Processing
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be credited to the original method of payment within 7–10 business days.
For any inquiries regarding returns, order status, or size customisations, please contact our customer service team at info@silkandsparkle.com.au or reach us at +61 421 079 017.
