Return Policy

Silk and Sparkle strives to deliver your order with care and efficiency. We ship throughout the week, except on Sundays and public holidays. To ensure your order arrives in good condition within the shortest possible time, we use reputable shipping agencies.

Shipping within Australia typically takes 3-5 working days, while international shipping takes 5-10 working days depending on the location. Please note that custom designs will be delivered within the agreed time frame.

While we make every effort to ensure timely delivery, unexpected delays may occur due to circumstances beyond our control. However, our team will intimate you in such cases.

We are not liable for the contents of the shipment if the delivery address provided is incorrect, and we cannot provide a refund in such cases.

International Shipping: The shipping cost for international orders will be calculated based on the destination country, and any applicable import customs duties are the responsibility of the customer.