Privacy Policy

At Silk and Sparkle, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us online, offline, and through our advertising campaigns. 1. Information We Collect: When you interact with Silk and Sparkle (through our website, social media, advertisements, or by contacting us directly), we may collect: A. Personal details (such as name, phone number, email address). B. Communication details (when you call or message us). C. Purchase information (if you buy from us directly). D. Technical data (like IP address, device information, and browsing behaviour when visiting our site). 2. How We Use Your Information: We use your information to: Respond to your enquiries and process your requests. Share updates about our latest collections, offers, and events. Improve our products, services, and customer experience. Fulfil legal or regulatory requirements. We will never sell or rent your personal information to third parties. 3. Sharing of Information: We may share your data with trusted service providers (such as delivery partners, payment processors, or advertising platforms like Meta) only for the purpose of fulfilling our services. All third parties are required to keep your information secure and use it only for agreed purposes. 4. Cookies & Advertising: Our website and advertising platforms may use cookies or similar technologies to personalise your experience and show you relevant ads. You can manage your cookie preferences through your browser settings. 5. Your Rights: You have the right to: Access the personal information we hold about you. Request corrections or updates to your data. Withdraw your consent for marketing communications at any time. Request deletion of your data where legally possible. To exercise your rights, please contact us directly. 6. Security: We take appropriate measures to protect your personal data against loss, misuse, and unauthorised access. However, no data transmission over the internet is 100% secure, so we encourage you to take care when sharing your information. 7. Changes to This Policy: We may update this Privacy Policy from time to time. The latest version will always be available on our website or on request. 8. Contact Us: If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us: Silk and Sparkle Suite 3.08, 7 Maitland place, Norwest, NSW-2153, Australia +61 421 079 017 [email protected] Please note: We, at Silk and Sparkle, do not have a return or exchange policy. We allow complete product display via video call before shipping the order.